Shipping & Returns Policy
At Tik Health, we strive to provide fast and reliable delivery along with a simple and transparent return process. Please read the following policy carefully before placing your order.
1. Shipping Policy
Order Processing
- All orders are processed within 2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times
- Average shipping time: 7–15 business days, depending on destination and local customs clearance.
- Delays may occur due to high demand, courier service issues, or customs inspections.
Shipping Costs
- Shipping fees are calculated at checkout and may vary depending on location and order size.
- For wholesale or bulk orders, shipping terms will be provided separately.
Tracking Information
- Once your order has been shipped, you will receive a confirmation email with tracking details.
- Please allow 1–3 business days for tracking information to update.
Customs & Duties
- International orders may be subject to import duties, taxes, or customs fees imposed by your local authorities.
- Customers are responsible for all such charges.
2. Returns Policy
Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Products must be unopened, unused, and in original packaging.
- Returns will not be accepted for items that have been opened, used, or damaged after delivery (unless defective upon arrival).
Defective or Damaged Items
- If you receive a defective or damaged product, please contact us within 7 days of delivery.
- We will arrange a replacement or a full refund after verification.
Non-Returnable Items
- For health and safety reasons, dietary supplements that have been opened cannot be returned.
- Clearance or promotional sale items may be non-refundable.
3. Refund Policy
- Refunds are issued to the original payment method once returned items are inspected and approved.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
- Please allow 5–10 business days for refunds to appear in your account, depending on your payment provider.
4. Return Instructions
To request a return, please contact us first:
- 📧 Email: connect@tik-health.shop
- 📱 WhatsApp: +86 18856880210
We will provide you with the return address and further instructions. Do not send items back without prior authorization.
5. Wholesale Orders
- Wholesale and bulk orders follow separate return conditions, which will be specified in the sales agreement.
✨ At Tik Health, your satisfaction is our priority. We aim to make your shopping experience safe, smooth, and reliable.